Frequently Asked Questions About Hair Loss

Q: What causes hair loss?

A: There are many different reasons for thinning hair and baldness. The most common is male pattern baldness, which occurs when the hormone dihydrotestosterone (DHT) builds up in the scalp. The hair follicles shrink and lose their ability to host hairs.

Q: How does the Haircare Multi work?

A: It works by emitting laser and LED light that can stimulate the follicles and remove the DHT in your scalp. Together with the built-in massage function, laser therapy can also increase blood flow and promotes good scalp health.

Q: How should I use the Haircare Multi?

A: Using slow movements, brush your hair all over for 10 minutes every other day.

Q: What’s the best time to start using the device?

A: The earlier you start using it, the better. If your hair has begun to feel thin and look lifeless, or if it’s starting to look a bit sparse, it’s time to try a laser brush. Put it this way – isn’t it worth making an effort to have many more years of thick, glossy hair?

Q: When will I start to see results?

A: Everyone is different, but most users notice that their hair feels fuller and stronger after around 8-12 weeks of daily use. At the same time, hair can start appearing thicker where it was previously sparse.

Q: How long do I have to use the device for?

A: You’ll need to keep using it for as long as you want to maintain your fuller, thicker hair.

Q: Does the Haircare Multi work for women as well as for men?

A: Yes, it does. If you have long hair, just make sure the light beams can penetrate to your scalp. Reports indicate that around 40% of those using laser hair combs are women.

Q: Does the device work for everyone?

A: Yes, everyone can benefit from laser hair treatment. The extent of the results will vary from one person to another, however.

Q: Should I use the Haircare Multi on wet or dry hair?

A: Your hair needs to be dry. The device should never be used in wet conditions.

Q: Are there any side effects to using it?

A: No, none have been reported. Light therapy has been used by doctors for decades to treat a wide range of conditions. The lasers used in the Haircare Multi are the low-level, “cold” variety that’s completely harmless – in fact, they have been proven to offer considerable benefits.

Q: Is it true that your hair can fall out if you use a laser hair comb?

A: A small number of users actually find themselves losing hair at an increased rate when they start using the device. This is quite normal, just keep on using it and you’ll soon start to regain thicker, fuller looking hair instead.

Q: Does the Haircare Multi run on batteries?

A: The Haircare Multi laser brush has an inbuilt Lithium battery and also comes with a charger. You can charge the device and then have the convenience to take it with you anywhere you go.

Q: Can I use it with prescription hair treatments?

A: Although the Haircare Multi is designed to work well on its own, you can certainly use it in conjunction with hair remedies such as vitamins or lotions. Speak to your doctor about treatment options.

Q: Do you offer a Money Back Guarantee?

A: Yes. We offer a 90 day money back guarantee (including change of mind). Refunds do not include postage and handling and will be processed within thirty working days of receipt of the goods. The product must be returned in original condition and packaging, with all accessories and contents.

If you have any additional questions or just need to contact us, please send an email to and we will get back to you as soon as possible